To reset a password, you
will need to know your username. This is typically your company or government
issued email address.
Work through the Google
reCaptcha process ("I'm not a robot")
3. Click Lost Password
Go to your email, and
wait. You will get an email from email@example.com
After you get this
email, copy the email address. Then return to:
Enter your username
Paste or type your
You are done and into
the system. Save your password, or use the menu option to update your password.
The update password option is found in the upper right corner in the blue menu.
Click your name to show a menu. Then click password.
Password must be:
10 characters long
Contain 1 alpha
Contain 1 numeric
Contain 1 punctuation
Contain 1 upper case
Contain 1 lower case
Cannot contain the
Cannot be too similar to
What Went Wrong?
The most common issue is
that people use the wrong email address. Maybe they started with a public email
service like Gmail or Yahoo. It may be that the username is not the same as the
The second most common
issue is that the email from support landed in spam. Check junk and spam email
The third most common
issue is that the user copied the password with an extra space at the end or
the beginning. To troubleshoot this issue, open notepad and paste the password
there. Then highlight/copy again from the notepad.
While very rare, it is
possible for Tempest-Time to generate a password that actually fails. It used
an illegal character or something odd. it maybe worth trying the process
exactly once more.
It is probably better to
engage Customer Service at firstname.lastname@example.org